Go Mongolia Tours offers Round-the-clock Service with professional travel consultants being available 7 days a week; also we have a 24/7 mobile service.
You can contact Go Mongolia Tours via the web form from https://www.gomongoliatours.com/, email, fax, or phone. If for any reason, you fail to receive any reply from Go Mongolia Tours in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Go Mongolia Tours customer service center at [email protected] or phone at +84 904 111 770 immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.

We realize that the best way to know what customers really want is to listen to them; thus, to plan any tour package, you might be familiar with the places and know what destinations you would like to visit, or even not, but you can tell us what you like or dislike. We always joyfully hear about your ideas and discuss a tour plan with you. To communicate with clients, our consultant will do that via email or sometimes, through phone calls to care about your needs and concerns.

For each booking with Go Mongolia Tours, after our clients have completed their vacation, we always ask for feedback in a follow-up email. Despite the fact that we are quite confident in our services, we are still eager and joyful to know what our clients thought about the tour they enjoyed. Promise that we read the feedback carefully and both pros and cons ones can help a lot to make a big improvement. Feedback via phone calls is also available during the tours. It will be great if everything is going to be good. If there are any dissatisfied experiences, we will solve them right away.

In the tourism industry, no matter how perfect a tour operator is, complaints are certain to arise. To deal with this, Go Mongolia Tours has a very jovial attitude and always tries its best to get to the bottom of any complaint quickly and fairly. Any clients’ complaints will be taken seriously and if it is caused by our mistake, we will respond as quickly as we can to find all possible ways to handle them.
If the complaints are complicated or involve third parties, Go Mongolia Tours will carry on the investigations and the consultant will let you know the anticipated time frame for our response. We will solve all complaints within three days of work if possible.
We learn lessons from each complaint to eliminate all complaints about Go Mongolia Tours in the future. As one of Mongolia's leading tour operators, Go Mongolia Tours has earned a very good reputation for maintaining a high standard of service and reliability. We always strive to exceed clients’ expectations by always thinking, listening, and doing more.